Terms of service
Terms of Service
Welcome to Luminous Medicinals. By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.
1. General Conditions
By visiting our site and/or purchasing from us, you engage in our "Service" and agree to be bound by the following terms and conditions. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.
We reserve the right to refuse service to anyone for any reason at any time.
2. Products & Services
All products are handcrafted in small batches using natural and/or organic ingredients. We do not make any medical claims, and our products are not intended to diagnose, treat, cure, or prevent any disease.
Please review the ingredient list and consult your healthcare provider before use if you are pregnant, nursing, or have a medical condition.
3. Orders & Payments
We accept major credit cards and secure payment through Shopify Payments. Once your order is placed, you will receive an order confirmation email. Orders cannot be canceled or modified once they are processed.
4. Shipping
Processing times are generally 2–4 business days. Shipping times and costs are outlined on our Shipping Policy page. You will receive tracking information via email when your order ships.
5. Returns & Refunds
Due to the nature of our products, we cannot accept returns on opened or used items. Please review our full Return and Refund policy for more details.
6. Accuracy of Information
We strive to provide accurate, up-to-date information, but occasionally there may be errors or omissions. We reserve the right to correct any errors and to update or cancel orders as needed.
7. Limitation of Liability
Luminous Medicinals shall not be liable for any damages that result from the use or misuse of our products. Always use products as directed. Discontinue use if irritation occurs.
8. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how your personal information is handled.
9. Changes to Terms
We reserve the right to update, change, or replace any part of these Terms at any time. It is your responsibility to check this page periodically for changes.
10. Contact Information
If you have any questions about our Terms of Service, you can reach us at:
glow@luminousmedicinals.com